Frequently Asked Questions
How much is shipping?
Shipping is free for you.
Learn more about our Shipping and Payment Terms
When will I receive my order?
Orders are usually ready for dispatch within 1–3 days, so they will be with you within 3–9 working days after receipt of payment.
Learn more about our Shipping and Payment Terms
How are the goods shipped?
For shipping, we use reliable parcel services such as DHL, UPS, GLS, DPD, or Hermes.
Learn more about our shipping and payment terms
Is the payment secure?
Your payments are safe with us. Our online shop runs
on Shopify, a globally proven and
certified platform for secure online shopping. All data
you enter is transmitted via an encrypted
SSL connection – ensuring your personal
information is optimally protected.
For payment processing, we use Shopify Payments
and PayPal – two reliable providers that
meet the highest security standards. Your payment data is
not stored with us, but processed directly and
securely via the respective payment services.
For those who want to know all the details:
Shopify
and our payment providers adhere to the international
security standard PCI-DSS (Payment Card Industry
Data Security Standard), which was co-developed by Visa, MasterCard, and
American Express, among others. This means your
payment data is protected according to the strictest guidelines at every step of the transaction.
What if I don't like the product after all?
You can simply cancel your purchase within 14 days of receipt without giving any reason.
The easiest way to initiate your cancellation is via the link "Cancel contract" in the footer (at the very bottom of the page).
You can find all legal information in our cancellation policy and the terms and conditions.
If products were damaged or delivered incorrectly, please report it immediately and send us photos so that we can trace the cause (e.g. damaged packaging) and find a quick solution.
Please send returns to the following address (also stated in the imprint):
Silvio Hesse – Wingfoil Wellbeing
Schwarzdrosselweg 8
16761 Hennigsdorf
Germany