You can return products within 14 days of receiving it.

The easiest way to start a return is via the "Return Request" link in the footer (at the very bottom of the page).

Alternatively – though a bit less convenient – you can contact us using the contact form at the bottom of the page. Please make sure to include your order number.

You can also send us an email or a letter. All the necessary details can be found in the more formal right of withdrawal section.

Please note that return shipping is at your own expense – unless the error was on our side (e.g. wrong or damaged item).

As soon as we’ve received and checked your return, we’ll refund the amount – at the latest within 14 days.

Please note that personalized items and products that are clearly used or damaged cannot be returned.

If your order arrived damaged or incorrect, please contact us immediately and send us some photos, so we can understand what happened (e.g. damaged packaging) and sort it out quickly.

Please send returns to the following address (also listed in the Imprint):

Silvio Hesse – Wingfoil Wellbeing

Schwarzdrosselweg 8

16761 Hennigsdorf

Deutschland

Your payment is safe with us.

Our online shop runs on Shopify – a globally trusted and certified platform for secure online shopping. All the data you enter is transmitted via encrypted SSL connection, so your personal information is well protected.

We use Shopify Payments and PayPal to process your payments – two reliable providers that meet the highest security standards.

Your payment details are not stored by us, but handled securely and directly by the respective payment services.

So you can shop with us with peace of mind.

And for those who like the details:

Shopify and our payment providers comply with the international PCI-DSS standard (Payment Card Industry Data Security Standard), developed by major players like Visa, MasterCard and American Express.

That means your payment data is protected according to the strictest guidelines at every step of the process.

For shipping we use reliable parcel service providers such as DHL, UPS, GLS, DPD or Hermes .

The delivery time is usually 3-9 working days after receipt of payment.